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How do I choose the right size for my sitting ball?
  • Medium (55 cm): Suitable for individuals between 1.50 m and 1.79 m, for desks with a height of 70 to 76 cm.
  • Large (65 cm): Recommended for individuals over 1.80 m, for desks with a height of 76 to 80 cm.

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How do I properly inflate and maintain my sitting ball?
  1. Remove the valve plug.
  2. Insert the pump and inflate for 5 to 7 minutes.
  3. Ensure the fabric is taut; if wrinkles remain, add more air.
  4. For optimal comfort, re-inflate every 3 weeks.

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How long can I sit on a sitting ball?

Thereā€™s no strict time limit, but during the first few days, alternating between the ball and a regular chair can help with the transition. Over time, once your body adapts, youā€™ll likely prefer using the ball as your main seating option.

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Is the sitting ball recommended for back, hip, or knee pain?

Yes, it encourages dynamic sitting and may help relieve certain types of back pain. However, if you have conditions such as scoliosis, herniated discs, or chronic lumbar pain, we recommend consulting a healthcare professional before use.

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Is the sitting ball suitable for children, pregnant women, seniors, and overweight individuals?
  • Children: Yes, but we recommend using a size adapted to their height.
  • Pregnant women: Yes, it promotes good posture and can help relieve lower back pain.
  • Seniors: Yes, it helps improve balance and core strength.
  • Overweight individuals: Yes, our sitting ball supports up to 150 kg.

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Is the sitting ball suitable for people with chronic conditions (arthritis, fibromyalgia, osteoporosis, etc.)?

It can be beneficial depending on the condition, as it encourages movement and active posture. However, always consult a healthcare professional before use.

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How to sit properly on a sitting ball?

Using your Sitt Up ball correctly ensures optimal posture, comfort, and long-term benefits. Follow these simple steps:

1. Find the Right Position

  • Feet flat on the ground: Your knees should be slightly lower than your hips to naturally align your spine.
  • Engage your core: The ball encourages gentle muscle activation, helping stabilize your pelvis and support your back.

2. Adjust for Comfort & Ergonomics

  • Inflate the ball properly: Your thighs should form an angle of approximately 110Ā° with your torso. A quick tip: Press your heels against the ball to check that your knees stay below your hips.
  • Position it correctly: Sit close to your desk, keeping about 5-10 cm of space between your torso and the edge.
  • Relax your arms: Rest your elbows on the desk to reduce tension in your shoulders and neck.
  • Stay dynamic: Shift your legs and vary your posture throughout the day. Unlike traditional chairs, a sitting ball prevents leg crossing, helping eliminate bad sitting habits.

With the right setup, your Sitt Up ball transforms sitting into an active, effortless experience, keeping you engaged, reducing stiffness, and promoting better posture all day long!

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Will my Sitt Up ball fit my desk setup?

Yes! The Sitt Up ball is designed to be used with desks that are between 70 and 80 cm in height - which includes the vast majority of standard desks.

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Does the sitting ball slip or roll away when not in use?

No, our sitting ball features a weighted, non-slip base to prevent rolling and ensure stability when youā€™re not sitting on it.

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The product I want is out of stock. When will it be available?

We strive to maintain stock availability, but certain products may sell out quickly. Contact us, and weā€™ll notify you as soon as itā€™s back in stock!

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What is your return policy?

You have 30 days from the date of delivery to return your product if youā€™re not satisfied. The item must be unused, in perfect condition, and in its original packaging.

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Can I pay in installments?

Yes! We offer the option to pay in up to 4 installments. Youā€™ll be able to select this payment method at checkout when placing your order.

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Who covers the return shipping costs?

We offer free returns on all orders.

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How do I initiate a return or exchange?

To start a return or exchange, visit our returns portal or contact our customer service by email.

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Can I exchange an item?

Yes, you can exchange your item within 30 days of purchase if you ordered the wrong size, color, or model. The item must be unused and in its original packaging.

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When will I receive my refund?

Once we receive and inspect your return, the refund will be processed within 7 business days to your original payment method.

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What payment methods do you accept?

We accept credit cards (Visa, Mastercard, American Express), and Apple Pay.

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Can I get an invoice for my order?

Yes, an invoice is automatically sent by email after order confirmation. You can also download it from your customer account.

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Are online payments secure?

Yes! All transactions are encrypted using SSL technology and processed by trusted payment providers.

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Can I change my payment method after placing an order?

No, once the order is confirmed, the payment method cannot be changed. You would need to cancel your order and place a new one.

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How long does delivery take, and what are the shipping costs?

We deliver within 3 to 5 business days across the EU, and shipping is 100% freeā€”we cover the costs ourselves!

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How can I track my order?

Once your order is shipped, youā€™ll receive an email with a tracking number and a link to track your package. You can also check the status in your customer account.

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What happens if Iā€™m not home during delivery?

The carrier will leave a notice with options to reschedule delivery or pick up your package from a nearby pickup point.

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Which carriers do you use?

We ship with DHL, DPD, and FedEx, depending on the destination.

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Do you offer express delivery?
Yes! We offer an express delivery option for faster shipping. This service comes with an additional cost, which will be displayed at checkout based on your location.

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My order hasnā€™t arrived, what should I do?
  • If your order is marked as delivered, wait a few hoursā€”it may still be on its way.
  • If your tracking hasnā€™t been updated for several days, please contact the carrier.
  • If the issue isnā€™t resolved within two weeks, contact us, and weā€™ll investigate or arrange a replacement/refund.

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Do you ship outside the European Union?

No, we only ship within the EU and do not deliver to overseas territories (DOM-TOM).

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How long does order processing take?

Orders are processed within 1 to 2 business days before being shipped.

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